[]The cdkeys will be shipped to your email account or your mail address, whatever you feel is necessary. (NOT IF YOU WANT IT SHIPPED TO YOUR MAIL THERE IS A $5.00 SHIPPING FEE INCLUDED!) []We can only accept return if the cdkey has not been registered or has not been used. (10 days guarantee) []We usually do refunds only if we make a mistake on the cdkeys, and its our fault.